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In Dallas, the North Texas Tollway Authority, an authority that is responsible for collecting tolls, has been scrutinized for months due to its toll collecting policy. This policy charges drivers who do not pay up at the toll booth fines of hundreds, or even thousands, of dollars. Because the NTTA has been under fire in the public eye, it announced today two steps it says that will target improving customer satisfaction.

More than 200 Scranton taxpayers may have gotten a letter from a debt collection company that they did not deserve. The notices are for unpaid garbage fees that may have actually been paid. According to officials, the garbage bill itself for 2009 could be to blame for more than 200 collection notices sent to city taxpayers in error last week.

Despite the dismal circumstance of the recession, one good piece of news is that Americans as consumers are expected to be more conscientious and savvy. What this means is that as consumers, we will only borrow what we can find the money for, save cash, and pay off credit card debt at the end of each month. This exciting new trend could also mean that as consumers, our credit scores will flourish, reaching what they industry refers to as super prime, the top score that is achievable.

Litigation against local forestry contractors in Arrow Lakes that was filed by an American collection company has for the time being been put on hold by a Delaware judge. On January 20 a hearing was held in a U.S. court with PricewaterhouseCooper legal counsel attending via telephone conference.

Debt collection agency American Profit Recovery began a fund raising attempt in order to assist people trying to bring relief to the Haiti earthquake victims. American Profit Recovery has chosen the Saint Rock Haiti Foundation which is a charity that provides medical care for the people of Haiti.